FAQ'S - RAFFLE
What is a RAFFLE?
RAFFLE is a game in which participants obtain numbered tickets, each ticket having the chance of winning a prize. On 10 January 2020 at 21:00, the winning ticket numbers will be drawn using a Random Number Generator (RNG) which contains all the ticket entries. The RNG system draws the winning numbers randomly from the pool of RAFFLE ticket numbers sold.
When does the RAFFLE game ticket sales start?
This RAFFLE game is the fifth Raffle game being conducted by ITHUBA, the ticket sales will start on 20 October 2019. The sales will close on 10 January 2020 at 20:30, and the draw will be on the same day at 21:00.
How does the RAFFLE game work?
- During the active selling period of the RAFFLE game, the participants may enter into the RAFFLE draw.
- A participant will enter into the RAFFLE draw by indicating in person to a retailer the requested number of entries (tickets) they would like, for that specific RAFFLE draw. The RAFFLE game can also be played on the following platforms:
- National Lottery website: nationallottery.co.za
- National Lottery mobile app
- A2PAY
- RA Cellular
- SmartCall
- A RAFFLE ticket number selection is issued in descending order by the National Lottery system based upon the last sequence number issued.
What is a Random Number Generator (RNG)?
The RNG is a computer system that is used to randomly choose the winning RAFFLE numbers from a pool of RAFFLE numbers sold for that particular RAFFLE game.
Are the draws conducted live?
Each draw is conducted live in the presence of an independent auditor, and in accordance with the procedures and rules to conduct such draws using the RNG. The draw procedures and the rules of conducting the RAFFLE game has been approved by the National Lotteries Commission.
What are my limits when buying RAFFLE tickets?
As a responsible participant, the maximum entry for a participant will be R2,000 including VAT. For this particular RAFFLE game, this would be a total of 40 tickets per participant.
Why does the ticket count exceed the amount of allocated RAFFLE tickets?
The RAFFLE ticket count available for sale during the selling period is 500,000. Cancelled tickets will also be included in the overall ticket count as RAFFLE tickets are sold in sequential descending order until the last RAFFLE ticket is sold. The total ticket count may exceed the ticket count of 500,000 because cancelled tickets are included in the overall ticket count.
Can I select/choose my own combination of numbers?
Participants cannot choose their own Raffle ticket numbers.
Am I able to cancel a ticket after I have bought it?
Except as otherwise dealt with in the particular game rules, a ticket may be cancelled if it:
- has been issued in error;
- is illegible;
- is incomplete.
A ticket purchased online cannot be cancelled. When a participant purchases a ticket via a National Lottery retailer, the participant can cancel the ticket if it is returned to any National Lottery terminal within 2 hours of the time when it was purchased. In the event that the terminal cannot read the ticket, the retailer may call the retailer helpline for further assistance within that time.
How long do I wait to receive my vehicle?
Should a winner claim before the prize giving ceremony, they will receive their prize on the day of the prize giving.
Should the winner claim after the prize giving, they are subjected to a waiting period of 180 days before receipt of their vehicle.
Does the vehicle include any insurance?
It is the winner’s responsibility to purchase insurance cover for their vehicle. ITHUBA Holdings, the National Lottery and Mercedes Benz will not be held responsible for any misfortunate occurrences, loss, theft or damage of the vehicle after the prize handover has been completed.
